Office Policies
Important Office Policies
All appointment cancellations and reschedule requests require 1 week notice. In the absence of a true emergency the appointment will be charged in full and appointment forfeited.
Payment and Health History forms are due 1 week prior to appointment. Without payment your appointment is cancelled. Without a Health History form complete your appointment is forfeited and you are not eligible for a refund.
For private appointments Muneeza will call you from a “No Caller ID” number if you are local to US, CANADA or MEXICO. Please ensure your phone is able to receive calls from blocked numbers.
For all International Clients and all Group Coaching is a zoom call. The details of the zoom are listed in your Health History form.
If you are not reachable by phone or zoom after 15 minutes your appointment is forfeited
If your session runs over, you will be charged accordingly. Please note that Muneeza’s billing works in 15 minute increments, once your allotted time goes over, it goes into the next 15 minute block
Muneeza is usually on back to back calls and sometimes they run over. There may be a 5-25 minute delay. Unless you hear from us saying that your appointment has been cancelled or has been significantly pushed back, you are still on the calendar to be called. If you have a hard stop for your appointment please follow up with us at scheduling@muneeezaahmed.com as soon as possible.
Our office is closed on Fridays, Saturdays and Sundays. Emails are monitored during this time and true emergencies may receive feedback during these days. For all other queries, we will respond the following week.
If you have a follow up email or question from a session, we will respond within 5 business days. If Muneeza has asked you to provide an update please note that we do read ALL emails but are unable to respond to every single one. Any questions you have following a session will be addressed within 5 business days.
All packages must be used within 6 months of purchase for the 6 hour package and 4 months for the 3 hour package. There will be no refunds of packages after 15 days from purchase.
We DO NOT PERMIT recordings of any calls.
General Office Policies
- All appointment cancellations and reschedule requests require 1 week’s notice. In the absence of a true emergency, the appointment will be charged in full and the appointment forfeited.
- Health History forms are due 1 week prior to the appointment. Without a Health History form complete your appointment is forfeited and you are not eligible for a refund.
- If you are more than 15 minutes late to the zoom your session is forfeited.
- Recording of any calls is not permitted
- Our offices are closed Friday, Saturday and Sundays.
- Please use the IntakeQ Patient Portal for all follow up and direct communication with Muneeza. https://MuneezaAhmed.intakeq.com
Laser Coaching Specific Policies
- Recording of this session is not allowed. Please ensure you are taking notes. (You will not receive session notes summary post-call; it is your responsibility to write down the information shared. You may invite a friend or family member to take notes for you if you need to.)
- Keep yourself on mute unless it’s your turn and Muneeza is speaking with you.
- Please do not interrupt someone else’s session. If you have a burning question, you may put it into the zoom chat box and Muneeza will do her best to accommodate it in between clients.
- 1-1 Laser Coaching members are welcome to message each other in the chat box, comment, share thoughts, resources and contact information.
- Please note that Muneeza will set a timer for your allotted time. Please be mindful of the time you have. If you are sharing and asking multiple questions that are disturbing the flow of the session, it may inhibit Muneeza from completing her process. It is best to answer the questions Muneeza asks as directly as possible so she may continue her process and facilitate your healing plan. Please note this is also why Muneeza asks you to state your questions in detail in the form prior, so she may prepare in advance and make the best use of your time together.
- Please Note: If you are a new client, or haven’t seen Muneeza in over a year, TWO spots must be booked and paid for in the same session.
Privates specific
- If your session goes over you will be charged in 15 minute increments. 15 minutes is $100 charge.
- 3 hours packages must be used in 6 months of purchase and 6 hours packages in 12 months. There will be no refunds of packages after 3 days of purchase.
Emergencies
Please be advised, if you have a medical emergency please go to: https://muneezaahmed.com/
If you do not hear from us and it is a true medical emergency please call 911 or go to a hospital emergency room.
This is the fastest way to ensure a timely response.
Medical Disclaimer
Muneeza Ahmed, Medical Intuitive is not a licensed medical doctor, chiropractor, osteopathic physician, naturopathic doctor, nutritionist, pharmacist, psychologist, psychotherapist, or other formally licensed healthcare professional. Therefore, Muneeza Ahmed, Medical Intuitive does not render medical, psychological, or other professional advice or treatment, nor does it provide or prescribe any medical diagnosis, treatment, medication, or remedy. Nothing in this email should be construed to constitute healthcare advice or medical diagnosis, treatment or prescribing.
Muneeza Ahmed, Medical Intuitive encourages you to seek the care of a licensed healthcare professional if you believe such care is required. Information or guidance provided by Muneeza Ahmed, Medical Intuitive should not be construed as a promise of benefits, a claim of cures, or a guarantee of results to be achieved. Muneeza Ahmed, Medical Intuitive makes no guarantees or warranties related to its service.
Confidentiality Notice
This e-mail transmission, and any documents, files or previous e-mail messages attached to it may contain confidential information. If you are not the intended recipient, or a person responsible for delivering it to the intended recipient, you are hereby notified that any disclosure, copying, distribution or use of any of the information contained in or attached to this transmission is STRICTLY PROHIBITED. If you have received this transmission in error, please immediately notify me by reply e-mail and destroy the original transmission and its attachments without saving them in any manner.
Client Relationship Notice
If you are not an existing client of Muneeza Ahmed, dba Healthy Moon, do not construe anything in this e-mail to make you a client unless it contains a specific statement to that effect and do not disclose anything to Muneeza Ahmed, Medical Intuitive in reply that you expect it to hold in confidence.
